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RETURNS and REFUNDS

Your complete satisfaction is important to us. If you're not completely satisfied with your purchase, please call or email our customer service department 1-818-666-1713 or sales@tkandcompany.com within 30 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded.

You must return items in new or unused condition with all original packaging and materials included.  “New or unused condition” means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way.

We will inspect the item upon receipt.  If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.

We must receive your returned items within 45 days of the original shipping date.  If we receive your item after 45 days of the date of shipping, we may refuse the return and ship it back to you at your expense.

All ‘Free Gifts’ received with purchase must be returned with products which are to be refunded.

If you are returning merchandise as a result of (a) error on the part of SwaggWood, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges.  When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

Please inspect your products carefully upon receipt and email us immediately sales@tkandcompany.com if you have received an incorrect, damaged, or defective item.

 

Non-Returnable Items

  • Items which have been abused or modified
  • Special orders made to customer specifications
  • Products modified as per customer requests

 

 Download the RMA form here.

 

Refund Policy

We inspect all returned items when they arrive.  Refunds will be in the original form of payment.  You can expect to receive your refund within three weeks, In most cases, you may receive your refund sooner, however allow three (3) weeks because of the time required for return shipping, processing and bank or credit card company processing.

  • We will refund your money or credit your credit card account for any payments made toward your purchase.
  • Refunds on purchases made with a credit card will only be credited to the same card.
  • Delivery charges are not refunded.
  • If you return a partial order, we will refund you for the returned items only.